[Ptak~]

Dear Tibia player,

> Like three weeks ago, on the website was information about some problems
> with major backbone provider and it may cause lags on number of German
> game worlds. Later, there was information about maintenance works, which
> might cause lags and kicks on German game worlds which were lagging for
> me including Obsidia. It went better after that, but it's still worse
> than it was like half year ago. Other, also German servers are not
> lagging for me, so I am almost sure it's nothing wrong with my
> connection. I would like it to be solved and be glad if I get an answer
> with some solution or at least reason of the lags. Thanks for patience.
> Suv the Dark Magican

Thank you for your email.

If you keep on having problems with lag, you can check your internet
connection yourself. To do so please try doing the following:

- Open a DOS box (to be found in Windows XP at START/All
Programs/Accessories) and enter
- tracert "www.tibia.com" for German servers and "download.tibia.com"
(for American servers)

You will now see a list of all the computers serving as connectors
between our server (last entry on the list) and your computer (first
entry). There should be some figures given behind each listed computer
which indicate the amount of time it takes for a single packet to reach
this computer. That way you can find out where and for how long your
packets are delayed at the various internet nodes.

If you feel something is wrong please copy and paste the tracert output
into an email and send it to us (you can copy and paste in dos box by
clicking on the small icon in the upper left corner of the window).
Please do not forget to include the date and your local time (e.g.
August 2nd 1:00 A.M. CET) so we can isolate the problem.

As a final option to improve your connection we suggest trying a
different internet provider. Perhaps he can offer a better connection to
our server.

If you have any further questions and would like to write to us again,
please attach or quote your previous email and our reply to ensure that
our help will be efficient.

Kind regards,
Manja
Tibia Customer Support

a jednak odpisuja -.^