Please let me shortly explain the internet" - I don't know how much you know about that,
so forgive me if I tell you somehting you already know:
In the Internet, your data are sent through different cables and computers until they reach the recepient.
You can imagine it like a railway network, with train stations representing routers.
[You] -----------------*-----------*------------*--------------*-----------------------*----------[Cip]
Each "*" represents a train station or router.
As your computer and our server have a real dialogue, there is of course a route in the other direction:
[Cip] -----------*-----------------------*--------------*-------------*-----------------*----------[You]
IMPORTANTt: If there should be a problem, we can only change the first router (maybe the second), marked here by an X.
[Cip] -----------X-----------------------*--------------*-------------*-----------------*----------[You]
But we cannot change the other routers, and of course we cannot tell the train (data) to take another route from you to us.
If there is a delay (=lag) at one of the stations (=routers), the train (data) gets delayed on the following stations, too.
The "pictures" above are not totally correct, because the internet is not a straigt line, but a web - just telling that so you know that I know
Now, the traceroute command shows exactly which stations your data go through, and how much delay there is.
Let's take a look at your trace route:
Please start the game and connect to a server.
When the game is running, please open a DOS box (to be found in Windows XP at START/All Programs/Accessories)
and enter 'netstat'.
You will now see a list of your active connections. Find the IP address that ends with '7171'.
This is the Tibia server you are connected to. Then type 'tracert gameserver-IP (without 7171)'
for example 'tracert 62.146.31.179'. You will now see a list of all the computers serving as connectors
between our server (last entry on the list) and your computer (first entry).
There should be some figures given behind each listed computer which indicate the amount of time it takes
for a single packet to reach this computer. That way you can find out where and for how long your packets are
delayed at the various internet nodes. If you feel something is wrong please copy and paste the tracert
output into an email and send it to us (you can copy and paste in dos box by right-clicking on the small
icon in the upper left corner of the window). Please do not forget to include the date and your local time
(e.g. August 2nd 1:00 A.M. CET) so we can isolate the problem.
Please send your traceroutes to
[email protected]
Good luck!"